E-COMMERCE REFUNDS AND RETURNS

Our websites may contain links to websites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.

CANCELLATION BEFORE DELIVERY

You may cancel all or part of your order within 24 hours of placing your order without a charge or fee by contacting us before we ship out the item. If the item has shipped & before you have received your order, you may request a return authorization by emailing us at ecoom@byersequipment.com. a Return Shipping fee may apply.

RETURNS AFTER DELIVERY

All sales are final. However, if you discover concealed damage you have 3 days to report it. Just give us a call. If a refund has been authorized, please note the following:

• - Refunds will be issued back to the original method of payment. Original shipping fees will not be refunded. 
• - Please allow 5-10 business days for refunds to be processed following receipt of your return.  The time-frame may be extended depending on bank and carrier exceptions. 
• - Please call 1-705-325-2746 extension 800 with any questions regarding the status of your return. Be sure to have your order number ready.

POLICY CHANGES

If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our website. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our website and will replace any prior policies that are inconsistent. Your continued use of our website or services constitutes your consent to be bound by the revised Privacy Policy.

YOUR FEEDBACK

To help us improve our privacy policy and practice, please give us your feedback. You may email us at ecomm@byersequipment.com

RETURN POLICY

Our goal is to make our customers fully satisfied with the products and services we offer. We ask that customers verify the products they are ordering before finalizing an order.
Some of the features that should be verified:

• Gas or Electric
• Kit or Single Item
• Color of unit
• Model Fitment
• Size

We will not take back any unit(s) that were opened and/or taken out of the original box or packaging. Please make sure you are ordering the correct item before placing your order. If you need assistance in ordering a product or you need technical help please call our sales staff at (705) 325-2746. If you need to return an item you must notify us within 2 days after receiving the unit. No returns will be accepted after that time period. There will be a 30% restocking fee on canceled or unopened returned items, plus the shipping cost to you and back to us. If you need to cancel an order you must call us at (705) 325-2746 or email ecomm@byersequipment.com. All special order supplier drop ship products cannot be canceled or returned.